You can become a member of Dusonn Dubaal by agreeing to the terms and providing the required information during sign-up. Members enjoy a more convenient checkout process, without having to re-enter information for every order. You’ll also receive various benefits including a welcome coupon, free gift packaging service, early access to limited product releases and more.
ORDER
All Dusonn Dubaal products are handcrafted and made to order.
Production begins immediately after your order is placed and takes 10–15 business days (excluding weekends and holidays). Extra time may be needed during peak seasons. Once the status changes to “Preparing Item,” production has begun and changes or cancellations are no longer possible. Please place your order thoughtfully.
If ordering as a guest, remember to save your order number and payment authorization number. For members, order details are saved automatically.
PAYMENT
We currently accept the following payment methods depending on your region:
International orders : - PayPal/Credit/Debit Card (Visa, MasterCard, American Express, Discover) - You may check out by logging into your PayPal account, or simply use PayPal Guest Checkout by entering your card details—no account required. - All international orders are charged in USD.
Promo Codes - Promo codes must be entered at checkout to apply. - Only one discount code can be used per order. - Discount codes cannot be combined with other promotions or used on already discounted products. - Expired or lost discount codes cannot be reissued.
If you have any questions regarding payment or promotions, please contact us via our Contact Us page or email info@dusonndubaal.com.
SHIPPING
Your order will be shipped once production is complete. a confirmation email with your tracking number and delivery details will be sent Once your order has shipped.
Please be informed that you must place the orders in appropriate sites for the order to process.
- Delivery is handled by CJ Logistics and typically takes 1–3 business days. (Please note that deliveries to Jeju Island and other remote areas may take longer.)
- Shipping is fulfilled via DHL Express and takes approximately 2–5 business days, depending on the destination.
- We currently ship to 41 countries: Australia, Austria, Cambodia, Canada, China, Denmark, Finland, France, Germany, Greece, Hong Kong SAR, Hungary, India, Indonesia, Ireland, Italy, Japan, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Qatar, Saudi Arabia, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkiye, United Arab Emirates, United Kingdom, United States, Vietnam.
- We are working to expand our shipping coverage to more countries. If your country is not yet listed, we encourage you to sign up for updates, and we’ll notify you when shipping becomes available in your region.
You may also track your shipment via the Track Delivery link at the bottom of our website.
CUSTOMS AND DUTIES
* International Orders Only*
The recipient is responsible for any customs duties, taxes, or other fees imposed by the destination country. Please be advised that these charges are not controlled by Dusonn Dubaal. If a recipient refuses to accept the shipment, the parcel will be returned to Korea and will not be re-shipped. All associated costs, including round-trip shipping and customs duties, will be deducted from the refund amount.
Please take into consideration that some products may take additional time for delivery and processing.
EXCHANGES AND RETURN
At Dusonn Dubaal, we strive to provide a thoughtful and reassuring online experience. To ease any concerns around sizing, we offer a one-time complimentary size exchange under the following conditions:
EXCHANGE POLICY
- Exchanges are only available for size adjustments and are limited to one time per order. Changes in design or color are not eligible. - Requests must be submitted within 10 days of receiving your order via email to info@dusonndubaal.com. - The item must be unworn and returned in its original condition, including all packaging, dust bags, and accessories. - Exchanges will not be accepted for items that show signs of wear such as creasing, stains, scratches, or outsole damage. - Returns or exchanges sent without prior approval will not be processed.
RETURN POLICY
All Dusonn Dubaal products are made-to-order. Refunds are therefore limited to items confirmed to be defective due to production or shipping. - Refund requests must be submitted via email within 10 days of receiving your order. - Returned items must be unworn and include all original packaging and accessories. - All returns are subject to inspection by our quality control team, and approval is required before any refund is issued.
Please note that the following are NOT considered defects: · Natural creases or variations in leather · Slight color differences or surface marks unique to genuine materials · Minor asymmetry or irregularities from the handcrafting process · Color variations due to monitor or device settings · Any signs of wear or damage occurring after delivery
| PRODUCT HANDLING NOTICE
Dusonn Dubaal footwear is handcrafted using natural leather. Even a single wear may result in creases, scuffs, or stains that permanently affect the product’s value. Please try on your shoes only on a clean, smooth indoor surface. To prevent unnecessary creasing, we recommend using a shoehorn.
Because our outsoles are also made of fine leather, damage to the sole—such as scratches or abrasions—will be considered signs of use. Products showing wear (including creasing, staining, or sole damage) will not be eligible for exchange or refund, and will be returned to the customer at their expense, including round-trip shipping.
RETURN INSTRUCTIONS
All requests for exchanges or returns must be submitted by email within 10 days of receiving your order. Unapproved returns will not be accepted.
Please include the following information in your email to info@dusonndubaal.com: - Full name - Order number - Reason for return or exchange - Photo(s) clearly showing the item and any issue
Once your request is approved, we will send you further instructions. Please note, the item must be shipped back in the original box including all original components (dustbag, product cards etc.) Do not ship any product back without approval. Unauthorized returns will be refused and automatically returned to sender.
Return address: Dusonn Dubaal 30 Achasan-ro 13-gil, 8th Floor #S9, Seongdong-gu, Seoul, South Korea 04799
REFUND
Refunds are issued only after your return request is approved and the item passes our inspection. Once approved, the refund will be processed to your original payment method within 3 business days.
If you paid by credit card, the refund may appear on your next billing statement depending on your card issuer’s cycle.
Orders placed using discount codes or coupons will be refunded based on the actual amount paid. Any discount code used will be automatically restored and available for reuse once the refund is complete.
* Important Notes *
All Dusonn Dubaal products are handcrafted and made-to-order. We cannot accept returns or issue refunds for any items that show signs of wear (e.g. creases, sole wear, stains).
Please consider your purchase carefully. For any questions prior to ordering, feel free to contact us at info@dusonndubaal.com.
SIZING
Dusonn Dubaal shoes are sized according to the Korean sizing standard (measured in millimeters). Please review our size chart carefully before placing your order. Fit may vary slightly depending on the design or material characteristics of each style.
- If your size is not listed or available on our site, please contact us—we will do our best to accommodate your request. - We offer a standard fit and an optional WIDE fit. Wide options are NOT custom-made to individual foot measurements.
They are designed to provide added comfort across the width for those with broader feet.
※ Please note: Products ordered in WIDE fit are made-to-order and cannot be exchanged or refunded.
